Terms & Conditions for Ambiance Kiddies Party Venue

We reserve the right to change our booking fees without prior notice for unconfirmed bookings.  

Ambiance Venue is not VAT registered and our booking fees do not include VAT as we do not recover VAT.

1. Client to view the venue 

2. Complete fully and submit Booking Agreement Form  – indicate agreement to all Terms and Conditions of Use

3. Pay non-refundable deposit to secure date 

Our banking details: FNB, Account Name: Ambiance Venue, Account Number: 627 6788 2717 

Use Payment reference:

For morning slots: yymmdd-AM-your Name

For afternoon slot: yymmdd-PM-your Name 

Note: 3 Payment amounts due:  

Payment 1: Non Refundable Deposit – 50% of Booking Price due to secure the date.

Payment 2: Remaining 50% balance of Booking Price fee amount to be settled 60 days prior to Booking date.  

Payment 3: R800.00 Breakage Deposit (BD) for less than 50 Kids/R2000.00 BD if 50 and more kids, to be paid in week prior to Event Booking date. No access will be given to set up or to guests until this amount is cleared in our bank account. 

The breakage deposit will be refunded to the extent that it is not used to cover any repairs or additional costs, including but not limited to: damages, replacement costs, extra cleaning costs, time usage exceeded, or any other additional costs arising from the Client’s Event booked.

In cases where deductions are made from the breakage deposit to cover such expenses, any remaining balance will only be disbursed once all incurred expenses have been settled.

If no deductions are required and the full amount is to be refunded, this amount will be repaid within 7 days following your event booking date.”

Also note: Cash deposit bank charges will also be deducted from RBD. 

Access to the premises will not be granted to any service providers or guests until all fees, including the Breakage Deposit, have been cleared in our bank account. The responsibility for ensuring timely payment of all outstanding amounts rests with the Client. This is essential to prevent delays in event preparation and to ensure readiness for the timely reception of guests.

A Booking cancelled after the initial 50% non-refundable deposit paid, will forfeit this payment-this amount will not be refunded at all. 

The full Booking fee amount becomes due 30 days prior to the Booking date, and any cancellation made within 30 days of the booking date, will forfeit the full Booking fee. 

Ambiance Venue reserves the right to cancel the Booking Agreement for non-payment on the specified dates or non-compliance with any Terms and Conditions of Use outlined as part of this Agreement.

We are a Muslim/Halaal establishment, so no alcohol is permitted on the premises.  

Any alcohol found on the premises will constitute a gross violation of our terms and conditions of use and Management will have the right to immediately stop the event and ask guests to leave.

No refund will be given if the event cancelled for this reason. 

Clients must inspect the venue and report any defects to Management before the event begins. If no report is received, it will be assumed that the venue was received in good condition. 

Clients will be held liable for any losses or damages to Ambiance Venue’s buildings, equipment, furniture, plants, garden or accessories during their hire period irrespective if caused by their guests or providers 

In situations where emergency fixes must be made, the cost incurred must be immediately paid by the Client to ensure their Event can continue eg we have had situations where the toilet roll is dropped in the toilet affecting the use of toilets and creating a hygiene risk.  

Damages identified after the Event will be deducted from the Breakage deposit. Where the costs incurred exceed the breakage deposit, the Client will be held liable and invoiced  for this shortfall. All collections of hired items can be retained until such time as the full amount for damages/repairs, replace has been paid to Ambiance Venue. Ambiance will institute legal proceedings to recover any shortfall. 

Management reserves the right to inspect the venue at any time to ensure compliance to our Terms and Conditions of Use. 

The use of any pyrotechnics, open flames, fires, smoke devices etc are not permitted inside or outside the venue.

The use of candles and heaters are allowed where an accountable person identified to frequently monitor the safe use to prevent any damage.  

In the event of a fire, the Client, guests and providers must: 

• vacate the venue to safety in an orderly manner.
• use the fire extinguishers to control the fire 
• call the fire fighting services and 
• notify us as soon as possible 

Abuse of the fire extinguishers will incur a R2000 liability to restore. 

Clients, guests and the providers use the venue at own risk.
Ambiance Venue accepts no liability in the event of accidents leading to injury/disablement/loss or death. 

Ambiance Venue does not take responsibility for any death, loss or injury to children. Children are the responsibility of their parents and or caregivers who should ensure appropriate supervision.  

Ambiance Venue further accepts no liability in the event of loss or damage to any property brought onto the premises irrespective of whether such loss or damage arises from fire, theft or any other cause, or as a result of negligence (gross or otherwise) or a wrongful act committed by any person whether in the employ of the Ambiance or not Parking is at own risk. 

Ambiance Venue does not take responsibility for any loss or damage to vehicles parked inside or outside of the property. 

Ambiance cannot be held liable for interruptions of services by the Local Municipality (water, electricity, sanitary services) 

Ambiance Venue reserves the right to cancel any booking forthwith and without liability on its part in the event of any damage to, or destruction to the premises by fire or other causes, shortage of labour, strikes, industrial unrest, or any other cause beyond its control, which shall prevent it from performing its obligations.

Refunds will be made when it is recovered from insurance or other sources or the option to postpone can be exercised. 

Ambiance venue has the right to cancel any Event where required to do so to comply with any government regulations that apply to our businesses’ operation.  Refunds will be made when it is recovered from insurance or other sources or the option to postpone can be exercised. 

• Friday and Saturday: Events to end by 8pm and all music to be stopped at this time.
• Sunday to Thursday: Events to end by 7pm and all music stopped at this time.
• After-Hours Fee: R1,000 per hour for premises not vacated 1 hour after event end.

Note: All taps only supply borehole water. Clients to kindly provide drinking water to their guests. 

Legislation prohibits smoking in public areas. Ambiance Venue is a non-smoking venue.  

Guests can only smoke outside the venue and comply with distances from the exit as governed by Law.
Smoking areas or can be held liable to be fined R1 000.00 for any transgression. 

It is the Client’s responsibility to arrange security for the parking and access points.

Management reserves the right to refuse or restrict access to the premises.  

Management has the rights to request disruptive/disrespectful guests to leave and to enlist security, police or law enforcement agencies to enforce the eviction.

Client to plan and bring own/sufficient resources

• Ambiance staff are not allowed to assist with setup, carrying, cleaning, or any event preparation. 
• Ambiance Venue is not able to provide any items omitted in the client’s planning like electrical equipment, extension leads, cutlery, crockery, decor, or any other items. 

The Client must ensure all decor items removed, the venue is swept and all dirt placed in bins. 

The Client will be charged if Ambiance staff must do the cleaning required from the client. 

Ambiance Venue is not liable for loss of any property left behind by the Client, their guests, agents, or providers.

Decor setup must not damage the venue and the following are prohibited: 

• No décor that result in painting, affixing, or attaching items to walls or any part of premises. 
• No driving screws, nails, etc., into walls, floors, or doors or other parts of venue 
• No construction or alterations of any part of venue allowed 
• No hanging decorations from light fixtures 
• No confetti, streamers, feathers or rice allowed – where the use of these items result in extended cleaning time, the additional time will be deducted from the breakage deposit. Flower petals and bubbles are allowed 

All decorations must be removed after the Event without leaving any marks or damages. 

The Client will be held liable for all direct or indirect or incidental damages caused from décor used. (Indirect damage eg affixing to pillar causes structural damage to pillar)

Music must conclude by the Event end time indicated to comply with noise regulations. 

Music must be played at acceptable sound levels to show consideration for adjoining Events, neighbours and the surrounding area. 

Ambiance Venue may adjust or stop music at its own discretion during events.

This venue may take live, video and still photography of your event to use as part of social media content and advertising to promote the venue business.

We may request copies of photos of your Event held at Ambiance Venue to use for promotional purposes.